As of July 25, 2020, out-of-network telehealth services are covered according to the member’s benefit plan and UnitedHealthcare’s standard telehealth reimbursement policy. For out-of-network providers, the expansion of telehealth access ended July 24, 2020.1, 2021, UnitedHealthcare will cover all in-network telehealth services as outlined in current CMS guidelines and additional codes as outlined in our Telehealth Reimbursement Policy. For in-network providers, UnitedHealthcare will extend the expansion of telehealth access for new patients through Dec.Or call Member Services at the number on the back of your member ID card to find a provider near you. Ask your provider if they offer virtual visits. 23, 2020, out-of-network telehealth services are covered according to the member’s benefit plan and UnitedHealthcare’s standard telehealth reimbursement policy. Virtual visits with your local provider UnitedHealthcare Community Plan is committed to helping you get the care you need outside of your provider’s office with virtual visits. For more information on the plan benefits and resources, visit, or call toll-free 1-87, TTY 711, 8 a.m. For out-of-network providers, UnitedHealthcare extended the expansion of telehealth access for COVID-19 treatment for new patients through Oct. Our 24/7 Nurse Support connects you with a registered nurse 24/7.For out-of-network providers, UnitedHealthcare will extend the expansion of telehealth access for COVID-19 testing only through the end of the national public health emergency period on May 11, 2023.1, 2021 and beyond, UnitedHealthcare will cover all in-network telehealth services as outlined in current CMS guidelines and additional codes as outlined in our Telehealth Reimbursement Policy. Virtual Visits have declining inappropriate ER use. For in-network providers, UnitedHealthcare will extend the expansion of telehealth access for COVID-19 testing and treatment through Dec.UnitedHealthcare will extend the expansion of telehealth access for certain in-network and out-of-network visits. For more details, please refer to your state-specific website.ĭetails on member coverage and cost share can be found in the COVID-19 Telehealth Medicaid Member Coverage and Cost Share section. We will adjudicate benefits in accordance with the member’s health plan. ![]() If no state guidance was provided, the cost share waiver ended Jand UnitedHealthcare guidelines will apply. Medicaid state-specific rules supersede UnitedHealthcare extension guidelines and protocols as of June 18, 2020. Medicaid state-specific requirements and time periods may vary. These services can be billed when furnished through several communication technology modalities, such as telephone (HCPCS code G2012), captured video or image (HCPCS code G2010). ![]() These services are for new or established patients, not related to a medical visit within the previous seven days and not resulting in a medical visit within the next 24 hours (or soonest appointment available). In accordance with state-specific regulations, our Medicaid plans will reimburse for “virtual check-in” patients to connect with their doctors remotely.
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